Interlibrary Loan Supervisor

Amherst Campus
Full Time
JR5913

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.

Job Description:

Amherst College invites applications for the Interlibrary Loan Supervisor position, a full-time (40 hours per week) position, scheduled 7:30 am-4:30 pm, starting at $25.47 per hour - commensurate with experience. Given Amherst's distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community. Discussion around accommodations is welcomed in our efforts to create a respectful, inclusive, and welcoming work environment.

The Interlibrary Loan Supervisor coordinates a user-centered resource-sharing service, ensuring equitable access to academic material to support research and learning. They oversee the exchange of materials with an international network of libraries, maintaining high levels of service in all borrowing and lending. They participate fully as a member of the Access Services department and provide service during regularly scheduled hours at the front desk.

Summary of Responsibilities:

Interlibrary Loan Processing

Provides Amherst students, faculty, and staff with materials not held locally, utilizing advanced search techniques as needed. Develops and maintains expertise in a complex and evolving research environment, following developments in databases and online resources
Establishes and maintains mutually beneficial relationships with partner libraries from across the country and internationally, providing exceptional service to both our borrowing libraries and our users

Management & Planning

Supervises and trains an Interlibrary Loan team of 1 full-time staff and 2-3 part-time student assistants, developing and maintaining an engaging work culture where staff feel welcomed, respected, valued, and supported
Collaborates with colleagues in Research & Instruction and Acquisitions to provide an easily accessible service for users to acquire material not available at Amherst or the Five College Libraries
Works with the Library Web Services Manager to maintain clear, integrated pathways to requesting and accessing material
Collects and analyzes data to identify trends and opportunities for collection development and service improvements
Communicates effectively and builds relationships with staff colleagues, partner libraries, and users
Maintains ILL and scanning software and hardware, communicating with vendors as necessary
Fosters mutual support and collaboration among a small team of Access supervisors

Access Services Team

Provides responsive and inclusive service during regularly scheduled hours at the Frost Front Desk
Welcomes users, maintains borrower accounts, explains policies, and makes referrals to other library or campus departments as appropriate
Oversees and supports the work of a diverse group of student assistants, serving as Student Supervisor On Duty in the absence of the Access Services Supervisor
Monitors and responds to messages as part of a team in the Library Circulation and Access Supervisors email accounts
Attends regular department, library, division, and collegewide meetings
Creates a professional development plan and participates in service opportunities in consultation with the supervisor

Qualifications:

Required

Bachelor's degree, or 5 years of experience in lieu of degree
1 year of work experience in an academic or research library
Experience searching online bibliographic databases and a strong interest in continual learning
Demonstrated exceptional customer service, including creative problem-solving and a commitment to equitable access
Demonstrated close attention to detail and organizational skills
Proficient computer skills and demonstrated ability to learn and apply new technologies to existing operations
Ability to independently manage multiple priorities and tasks
Ability to work closely and problem-solve with colleagues from all library departments, students, faculty, and staff
Strong verbal and written communication skills
Demonstrated commitment to effectively supporting a broadly diverse and intentionally inclusive community

Preferred

1 year of work experience in resource sharing or interlibrary loan
1 year of work experience supervising others and providing training

Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement.

Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information.

Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs. Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

To apply, visit https://amherst.wd5.myworkdayjobs.com/en-US/Amherst_Jobs/job/Amherst-Campus/Interlibrary-Loan-Supervisor_JR5913

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