Area Dental Director at Sutton Dental & Braces - a Benevis company summary:
The Area Dental Director oversees and manages multiple dental office teams, ensuring compliance with government and dental board regulations while fostering high performance through coaching and mentoring of dentists. They are responsible for patient satisfaction, staff training, scheduling, and collaboration with specialty dental services. The role requires managing clinical standards, resolving patient concerns, and supporting recruitment and onboarding processes across a multi-site dental practice.
Overview:
Job Summary: T his position is responsible for the assimilation and smooth operation of productive dental teams across multiple sites. In conjunction with the Chief Dental Officer, VP of Clinical Performance, Chief Field Operations, Regional Dental Directors, and District Managers, this position is responsible for coaching/mentoring all doctors, the management and supervision of personnel, client/patient relations and satisfaction, and serving as a role model for office teams.
Essential Functions and Primary Responsibilities: - Ensure adherence to all government and state dental board rules regulations, including CMS, HIPPA and OSHA regulations. Follow-up on all compliance and office audits within the CPM Audit Process with Chief Dental Officer.
- Develop, coach, train, and mentor doctors to reach performance potential, particularly for new doctors during their onboarding and ramp up period. Responsible for doctor engagement, retention, and those at risk due to performance, dissatisfaction, or seeking exit.
- In chair days verse administration/mentoring days will be determined by the Regional Dental Director based on number of offices (doctors) and district.
- Ensure doctors follow diagnostic and preventative ADA and AAPD Guidelines, Caries Risk Assessment (CRA), number of radiographs (ALERA principle), and sealants.
- Work closely with offices to ensure programs are effectively managed, staff is fully trained, SMART plans are developed and executed, and that customer service standards are met.
- Ensure doctors provide positive memorable experiences for patients and parents.
- Ensure doctors identify and refer patients for specialty services, as appropriate.
- Partner with Ortho, Oral Surgery, Endodontics, and General Anesthesia doctors and programs.
- Respond to and resolve clinical patient concerns within 24 hours at DM request.
- Ensure doctors are answering and responding to after-hours calls.
- Partner with Talent Acquisition in selection and on-boarding processes.
Non-Essential Functions and Responsibilities: - Participate in community events to include dental school meetings, board member meetings, dental associations and other opportunities to represent the Company in the dental and local communities.
- Ensure weekly doctor scheduling is properly managed with the DM to meet patient demand, including appropriate PTO management.
- Other duties as assigned.
Qualifications: - Education/Experience:
- It is not required, but the preferred candidate will have 5+ years of management experience preferably with a multi-site dental practice of dentists and staff.
- DDS/DMD from a dental education program accredited by the Commission on Dental Accreditation.
- Must have a current, valid license to practice dentistry in the states where providing patient care (License must be in good standing) or be willing and able to obtain licensure.
- Other certifications as required - CPR, DEA, etc.
- Compassion and a strong desire to provide dental care to both children and adults.
Physical Requirements: The nature of work requires the ability to:
- Candidates who are, or willing to live within the region will be given preference.
- Travel within the district is required.
We value teamwork, mutual respect, and cooperation. We do not practice unlawful discrimination, including harassment, or tolerate it in our workplace. What do we mean by discrimination? We mean that we do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.
Keywords:
dental management, multi-site dental practice, dentist coaching, patient care compliance, clinical performance, staff mentoring, patient satisfaction, dental regulations, team leadership, healthcare operations
