Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.
Case Workers are entrusted to provide pro-active social work for high-risk patients to optimize the patient/family experience in potentially life-altering situations. They are an integral part of a multidisciplinary team who coordinates a variety of services such as complex discharge planning, crisis intervention, family meetings, bereavement, client advocacy, referrals, prevention, education, psychosocial support and support for Social Determinants of Health.
Required Behaviors:
- As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization: Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.
Required Qualifications:
- Graduate of an accredited bachelor or master school of psychology or related field
- Assertive and diplomatic communication skills
- Self-motivated and accountable
- Team oriented
- Highly organized
Preferred Qualifications:
- Computer experience
- One (1) year experience in a healthcare setting
Duties and Responsibilities:
- Interview patients and/or family members to obtain information about Social Determinants of Health (SDoH) including social, emotional, and financial factors which impact health status
- Provides resources and counseling for SDoH issues
- Completes referrals to psychiatric organizations and facilitates transfers as recommended by ED providers
- Arrange transportation home from the ED in complex situations
- Coordinates complex discharge dispositions from the ED
- Responds to referrals from patients, families, physicians, hospital staff, and community agencies
- Participate in interdisciplinary team approach to coordinate post-hospitalization resources/services for complex discharges and those with psychosocial, financial issues
- Discuss Advance Directives with patient/family and obtain a copy of the medical record. Maintain ability to counsel patients and families on end-of-life issues
- Demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s requirements relative to his/her age specific needs
- Demonstrate knowledge and skill in providing for patient legal and ethical concerns
- Provide mental health, alcohol and substance abuse screening and referral
- Provide crisis intervention and/or short-term counseling
- Facilitate self-determination and self-care through the tenets of advocacy, shared decision making, and education
- Practice cultural competence, with awareness and respect for diversity
- Assist with navigating the health care system to achieve successful care during transitions
- Support and maintain compliance with federal, state, local, organizational, and certification rules and regulations
- Maintain adequate working knowledge of local resources
- Maintain up-to-date knowledge of entitlement programs, eligibility requirements and benefits for state and federal assistance programs
- Pursue professional excellence and maintain competence in practice
- Each employee is responsible for implementing SJRMC’s Service Standards into their daily work:
Safety, Courtesy, Effectiveness, and Stewardship
Physical Demands and Environmental Work Conditions:
- Prolonged standing/sitting/walking
- Fast-paced environment
- High level of activity with many interruptions
- Possible exposure to communicable disease
- Repetitive motion (i.e., keyboard usage)
Sensory Requirements:
The employee will need to be able to hear:
- Alarms on equipment/fire alarms/overhead announcements
- Patients/families verbal discussion
- Instructions/feedback for other healthcare providers
The employee will need to be able to:
- See and focus on close-up and distant objects
- Have intact: peripheral vision and depth perception
