BJC HealthCare is seeking a Registered Nurse (RN) Manager for a nursing job in Valley Park, Missouri.
Job Description & Requirements
- Specialty: Manager
- Discipline: RN
- Duration: Ongoing
- Employment Type: Staff
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Additional Information About the Role
At Siteman Cancer Center, no one navigates cancer alone. Our team of oncology-trained registered nurses answer every call – helping you navigate appointment scheduling, finding the right doctor and making the process as easy as possible.
This position overseas the on call center assisting patients.
Ideal candidates will have Oncology background, critical thinking skills, high attention to detail, takes on a team approach in their work.
BSN is required
Overview
Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.
The Patient Care Coordination Center at the Alvin J. Siteman Cancer Center at Barnes-Jewish Hospital and Washington University School of Medicine provides access for physicians and patient's to make referrals to any of the specialist providing care at the Siteman Cancer Center. The Patient Care Coordination Center staff provide assistance to internal and external physicians requesting consultations for patient's requiring appointments with Medical Oncology, Radiation Oncology and Surgical Oncologist. Through the efforts of the Siteman Cancer Center Outreach and Marketing team, the Patient Care Coordination Center is represented as a ''one-stop'' provider for consults requested by a referring physician to the Cancer Center. Multidisciplinary appointments are scheduled to meet the needs of the patient and the referring physician. Navigation assistance is provided for newly diagnosed cancer patients coming to the cancer Center for the first time.
Preferred Qualifications
Role Purpose
Responsible for the oversight of contact center services at the hospital with emphasis on clinical quality, physician engagement, operational efficiency, patient satisfaction and new business development.
Responsibilities
Oversees all clinical contact center services, including nurse triage, transfer center, patient placement and exchange services. Ensures operational success of contact center activities in alignment with department and hospital goals.Advocates for and provides services in support of referring physicians. Functions as the primary contact for medical directors, physician advisory boards, and staff/referring physicians.Working together with physician leadership, achieves the highest level of clinical quality, patient satisfaction, and provider satisfaction.Manages a leadership team to achieve success. Coaches and develops staff. Ensures a high level of employee engagement in an environment of caring and a just culture. Able to manage a department that is largely remote workers.Manages individual(s) including but not limited to: hires, trains, assigns work, manages and evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.Achieves performance improvement tools to find creative, collaborative solutions to problems. Works to discover new ways the contact center can support patients, physicians and hospital
Minimum Requirements
Education
Bachelor's Degree - Nursing/Healthcare related
Experience
5-10 years
Supervisor Experience
5-10 years
Licenses & Certifications
RN
Preferred Requirements
Education
Master's Degree - Bus/HC Admin/Nursing/related
Experience
10+ years
Supervisor Experience
10+ years
Licenses & Certifications
Cert/Lic in Area of Expertise
Benefits and Legal Statement
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance* paid for by BJC
- Annual 4% BJC Automatic Retirement Contribution
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
To learn more, go to our Benefits Summary.
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
BJC HealthCare Job ID #110843. Posted job title: RN Manager, Siteman Call Center
About BJC HealthCare
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.
BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.
