Benefits:
- Full Benefits package offered including health, dental, vision, 401K, profit sharing, PTO, vacation and more!
- Paid time off to volunteer in the community!
- They have a strong team culture and want someone to be a part of their “family”.
Job Title: Member Services Representative
Pay Rate: $21/hour
Hours: Full Time, Monday-Wednesday 8am-5pm, Thursday-Friday between 8am-6pm, every other Saturday 9am-12pm
Length: Temporary to Hire
Location: Appleton, WI (on-site)
Requirements:
- Customer service experience over the phone
- Call center or high volume phone experience is a plus
- Bilingual in Spanish is a plus
- Ability to meet metrics and upsell products and services
- Strong communication skills
- Experience working in a fast-paced environment and remain calm in a high stress environment
- Ability to navigate throughout multiple programs on a computer at one time
Responsibilities:
- Assist members with account inquiries, account maintenance and problem resolution on the phone, by email, or in writing via other electronic methods as required
- Answer a high volume of incoming calls
- Troubleshoot calls regarding member accounts
- Provide knowledge about account titles and designations and identify parties authorized to access account information and perform transactions
- Cross sell products and services while educating members on products and services that meet their needs
- Provide information and direct members to appropriate representatives
- Achieve member service goals and support department service levels
If you are interested, apply online at www.flexstaff.com or send your resume to [email protected].
Already worked for Flex-Staff? Call our office at 920-731-8082 and let's TALK!!
Make sure to send your family and friends our way - we love referrals!
Flex-Staff is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.
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PandoLogic. Keywords: Customer Service Representative, Location: Appleton, WI - 54919
