Temporary - Customer Service Representative
Pay Rate: $19ph
Hours: Monday - Friday, 8am - 5pm
Duration: Temporary - (12 - 18 months)
Location: ONSITE in Manitowoc
Our client is seeking a detail-oriented and customer-focused Customer Service Representative for a temporary opportunity with a well-established manufacturing company! This is a great opportunity for someone who enjoys working with customers, has strong communication skills, and thrives in a fast-paced office environment. The ideal candidate will be comfortable handling a high volume of phone calls and emails, processing customer orders, and working with multiple departments to ensure a positive customer experience.
Job Responsibilities
Answer incoming customer calls and emails in a friendly, professional, and timely manner.
Accurately enter and process customer orders, changes, cancellations, returns, and credits.
Assist customers with questions regarding product availability, pricing, shipping, and order status.
Research and resolve customer concerns while providing excellent customer service.
Communicate with internal departments to ensure customer needs are met.
Maintain accurate customer records and document interactions in company systems.
Follow up on customer inquiries and provide updates as needed.
Learn company products, procedures, and systems to better assist customers.
Assist with additional administrative and customer service duties as needed.
High school diploma or GED required; associate degree preferred.
Minimum of 2 years of experience in customer service, order processing, inside sales support, or a call center environment.
Previous manufacturing or business-to-business (B2B) customer service experience is a plus.
Strong phone etiquette and excellent verbal and written communication skills.
Excellent attention to detail, particularly when entering orders and customer information.
Ability to multitask, stay organized, and prioritize responsibilities in a busy environment.
Strong computer skills, including Microsoft Outlook, Excel, and Word.
Experience with ERP, CRM, or order management systems preferred.
Positive attitude, strong problem-solving skills, and willingness to learn.
Ability to work independently while also contributing to a team environment.
Already worked for Flex-Staff? Call our office at 920-683-3000 and let's TALK!!
Make sure to send your family and friends our way - we love referrals!
Flex-Staff is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.
Pandologic. Keywords: Customer Service Representative, Location: Manitowoc, WI - 54220
